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Vocari security and assurance

Security and compliance at Vocari.

Review controls, data-handling commitments, legal documents, and current assurance status for Vocari’s patient charts, conversations, and insurance workflows.

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Patient audioNot retained by Vocari
Account accessIndividual password-protected accounts
Customer dataWorkspace isolated
ExceptionsHuman escalation

Compliance status

Current program status.

Each status distinguishes product controls, contractual readiness, administrative implementation, and independent assurance. Supporting evidence is available through a scoped security review where it exists.

Program in progress

HIPAA readiness

Technical safeguards and the founder compliance package are prepared. Founder adoption, training evidence, vendor and customer BAAs, and final configuration verification remain before a compliance representation.

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Template available

Customer BAA

A complete customer BAA template is available for contracting review and execution with an eligible healthcare customer.

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Planned

SOC 2

Control design is being documented for a future independent SOC 2 examination. Vocari does not currently claim a SOC 2 report.

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Core commitments

How practice and patient data is handled.

Charts, conversations, and insurance findings are processed for the healthcare customer, scoped to its workspace, and tied to an authorized workflow.

  • Access is invite-only and protected by individual passwords.
  • Tenant credentials are encrypted and never returned to clinic users.
  • Provider events are authenticated and duplicate actions are rejected.
  • Vocari retains transcripts and structured outcomes, not patient call audio.
  • Sensitive-data access and selected administrative changes produce audit records.

Documentation

Prepared for customer review.

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Security overviewPublic explanation of Vocari safeguardsPrivacy PolicyWebsite, account, and business dataPatient Privacy PolicyPatient interactions and practice-controlled dataBusiness Associate AgreementComplete template; execution required

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